Service Desk Analyst

Latitude Financial

Yearly salary reviews; not specified base; flexibl...
Hybrid
First-line it support experience
Telephone email online support skills
Incident logging and escalation procedures
Latitude Financial is seeking a Service Desk Analyst who will provide first-level IT support to over 800 end-users. The ideal candidate should have strong customer service skills, a sound technical knowledge of IT infrastructure, and a helpful, empathetic demeanor. This hybrid role offers flexible work arrangements and various employee benefits

Job Summary

  • The role involves providing timely first-level IT support to over 800 end-users across all business units.
  • Candidates must demonstrate an approachable and empathetic style to help frustrated users resolve their technical problems.
  • The company offers flexible working arrangements including hybrid work options and paid community service leave.

Matching Summary

Match Score: 85

Latitude Financial is seeking a Service Desk Analyst who will provide first-level IT support to over 800 end-users. The ideal candidate should have strong customer service skills, a sound technical knowledge of IT infrastructure, and a helpful, empathetic demeanor. This hybrid role offers flexible work arrangements and various employee benefits.

Salary

Yearly salary reviews; Not specified base; Flexible compensation package

Skills & Requirements

Must-have

  • First-line IT support experience
  • Telephone email online support skills
  • Incident logging and escalation procedures
  • ServiceNow knowledge preferred

Nice-to-have

  • Empathetic customer service approach
  • Agile product engineering background
  • Microsoft Office proficiency
  • Team collaboration and independence

Key Requirements

  • Australian or New Zealand Permanent Resident or Citizen status required
  • Background check including criminal history mandatory
  • Ability to work rotating shifts from 7am to 5pm

Work Rights

Must be Australian or New Zealand Permanent Resident or Citizen

Tailored Resume

Cover Letter