The CSR is responsible for understanding, communicating, and prioritizing scheduled appointments, client education, and lobby triage to ensure an efficient workflow
Job Summary
The CSR is responsible for understanding, communicating, and prioritizing scheduled appointments, client education, and lobby triage to ensure an efficient workflow.
This role involves operating a multi-line telephone system, answering calls, taking messages, and providing administrative support.
Betheme Muffin group offers tailored development programs, mentorship, competitive pay, performance bonuses, 401(k) matching, and comprehensive health benefits for full-time employees.
Matching Summary
The CSR is responsible for understanding, communicating, and prioritizing scheduled appointments, client education, and lobby triage to ensure an efficient workflow.
Salary
Depending on experience
Skills & Requirements
Must-have
Professional and friendly phone etiquette
Ability to problem solve
Excellent customer service skills
Computer efficiency
Very detail-oriented
Nice-to-have
Empathizes with clients
Remains calm in emergencies
Supportive, collaborative environment
Key Requirements
HS Diploma or educational equivalent
Must be able to work most Saturdays
Available to work weekends and holiday rotations
Experience with Veterinary Electronic Medical Records
One year of customer service representative experience