Cps Contact Center Specialist

ING

Manila, Philippines
Virtual agent capability adherence
Hr support resolutions
Triaging transactions to tier 2
Responds to chats through the virtual agent capability and ensures adherence to response and resolution timeliness

Job Summary

  • Responds to chats through the virtual agent capability and ensures adherence to response and resolution timeliness.
  • Provides advice to HR-related matters covering all bases of HR support resolutions and triages transactions to Tier 2 accurately and timely.
  • Actively raises risk concerns and reports near-misses or valid data breaches on a timely manner.

Matching Summary

Responds to chats through the virtual agent capability and ensures adherence to response and resolution timeliness.

Skills & Requirements

Must-have

  • virtual agent capability adherence
  • HR support resolutions
  • triaging transactions to Tier 2
  • risk management
  • employee experience
  • knowledge base updates

Nice-to-have

  • chatbot flow improvements
  • strengthening service knowledge
  • ownership and accountability
  • problem solving skills
  • future-ready skill development

Key Requirements

  • HR support experience
  • Risk reporting
  • Contact center operations

Work Rights

Not specified

Tailored Resume

Cover Letter