MIS & Incident Management

Citigroup

Chennai, Tamil Nadu, India
**
8-10 years mis reporting experience
Incident lifecycle management skills
Servicenow and rsm tool proficiency
** Citigroup is seeking a qualified candidate for the MIS & Incident Management role in Chennai, India, focusing on data analysis and incident management within the banking sector. The ideal applicant should have extensive experience in MIS reporting, data analysis, and knowledge of banking operations, particularly in cards and fraud management. **

Job Summary

  • This role focuses on generating insights from complex data to support operational efficiency in the banking domain.
  • Candidates will manage the complete lifecycle of incidents from identification to resolution while ensuring minimal business disruption.
  • The position requires leveraging tools such as ServiceNow, RSM, CSM, G360, and Kana for comprehensive operations and reporting.

Matching Summary

Match Score: 75

** Citigroup is seeking a qualified candidate for the MIS & Incident Management role in Chennai, India, focusing on data analysis and incident management within the banking sector. The ideal applicant should have extensive experience in MIS reporting, data analysis, and knowledge of banking operations, particularly in cards and fraud management. **

Skills & Requirements

Must-have

  • 8-10 years MIS reporting experience
  • Incident lifecycle management skills
  • ServiceNow and RSM tool proficiency
  • Cards retail banking operations knowledge
  • Advanced Microsoft Excel proficiency

Nice-to-have

  • Fraud monitoring and dispute resolution
  • Root cause analysis expertise
  • Cross-functional team collaboration
  • Regulatory compliance adherence
  • Process improvement initiatives

Key Requirements

  • Bachelor's degree preferred in Finance or Analytics
  • 8-10 years relevant experience in MIS or incident management
  • Willingness to work night shifts (7 AM – 4 PM CST)

Work Rights

Not specified

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