Technical Support Engineer - Adaptive Planning

Workday

Warsaw, Poland
Base: zł167,200 pln - zł250,800 pln; bonus/equity:...
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5+ years technical support experience
2+ years enterprise cloud software support
Linux, sql, dbms, and programming languages
** Workday is seeking a Technical Support Engineer for its Adaptive Planning team in Warsaw, Poland. The role requires extensive experience in technical support, particularly for enterprise cloud applications, and emphasizes a collaborative and customer-focused approach within a supportive company culture. **

Job Summary

  • The role involves partnering with Product Development teams to deliver creative workarounds and long-term solutions for a global customer base.
  • Candidates must have a foundational understanding of programming and experience supporting enterprise-grade web applications in a fast-paced environment.
  • Workday offers a culture rooted in integrity and empathy, providing trust to take risks and tools to grow professionally.

Matching Summary

Match Score: 75

** Workday is seeking a Technical Support Engineer for its Adaptive Planning team in Warsaw, Poland. The role requires extensive experience in technical support, particularly for enterprise cloud applications, and emphasizes a collaborative and customer-focused approach within a supportive company culture. **

Salary

Base: zł167,200 PLN - zł250,800 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package described via link

Skills & Requirements

Must-have

  • 5+ years technical support experience
  • 2+ years enterprise cloud software support
  • Linux, SQL, DBMS, and programming languages
  • Troubleshooting Web Services and APIs
  • Experience with XML and JSON data formats
  • Log aggregation tools like ELK

Nice-to-have

  • Finance or financial planning software knowledge
  • JavaScript development skills
  • Implementation of software integrations
  • Empathetic and proactive team player
  • Strong written and verbal communication

Key Requirements

  • 5+ years in Technical Support related role
  • 2+ years as support engineer with enterprise cloud software
  • Experience managing highly escalated cases across multiple accounts
  • Willingness to relocate to Warsaw, Poland
  • Availability for on-call rotation including weekends and holidays

Work Rights

Local candidates or those willing to relocate required

Tailored Resume

Cover Letter