Customer Quality Specialist

International Flavors & Fragrances Inc

Madison, WI, United States
On-site
Customer support for assigned customers
Compliance with regulations and standards
Cross-functional partnership
International Flavors & Fragrances Inc (IFF) is seeking a Customer Quality Specialist to join their collaborative team in Madison, WI. The ideal candidate will have a strong background in food safety, quality management systems, and a passion for delivering excellent customer support while ensuring compliance with regulations

Job Summary

  • Provide high-quality customer support by serving as the primary quality representative for assigned customers.
  • Manage product quality and food safety complaints, including investigations, root cause analysis, corrective actions, and customer communication.
  • The role is based in Madison, WI (hybrid) and offers training opportunities, learning and development programs, and a comprehensive benefit package.

Matching Summary

Match Score: 85

International Flavors & Fragrances Inc (IFF) is seeking a Customer Quality Specialist to join their collaborative team in Madison, WI. The ideal candidate will have a strong background in food safety, quality management systems, and a passion for delivering excellent customer support while ensuring compliance with regulations.

Skills & Requirements

Must-have

  • Customer support for assigned customers
  • Compliance with regulations and standards
  • Cross-functional partnership
  • Product documentation creation and maintenance
  • Complaint investigation and resolution
  • Customer quality meetings and audits

Nice-to-have

  • Continuous improvement initiatives
  • SAP and Salesforce proficiency
  • Global stakeholder collaboration

Key Requirements

  • Bachelor's degree in science or related field
  • Minimum 4 years of experience
  • Strong knowledge of food safety systems, GMPs, HACCP
  • Ability to manage multiple priorities independently

Work Rights

Not specified

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