Technical Support Delivery Analyst- Recruiting

Workday

Pune, India
**
Saas software support
Customer support experience
Human capital management cases
** Workday is seeking a Technical Support Delivery Analyst in Pune, India, to provide exceptional customer support for their SaaS solutions, particularly in Human Capital Management. The ideal candidate should have over four years of experience in software support, strong troubleshooting skills, and the ability to manage multiple priorities in a fast-paced environment. **

Job Summary

  • Our customers rely on our team all over the world, so our Customer Support teams participate in a regional shift pattern to achieve 365-day / 24x7 coverage.
  • The Workday Application Support Team is passionate about Customer service, innovation and excellence.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

Match Score: 75

** Workday is seeking a Technical Support Delivery Analyst in Pune, India, to provide exceptional customer support for their SaaS solutions, particularly in Human Capital Management. The ideal candidate should have over four years of experience in software support, strong troubleshooting skills, and the ability to manage multiple priorities in a fast-paced environment. **

Skills & Requirements

Must-have

  • SaaS software support
  • Customer Support experience
  • Human Capital Management cases
  • log reading and analysis
  • Talent Management solutions
  • regional shift pattern
  • 365-day / 24x7 coverage

Nice-to-have

  • curious minds
  • courageous collaborators
  • sun-drenched optimism
  • genuine care
  • adaptability
  • passion

Key Requirements

  • 4+ years SaaS software support
  • 4+ years Customer Support experience
  • 4+ years enterprise software applications support
  • evidence-based troubleshooting experience
  • Ability to engage and coordinate multiple teams
  • Ability to collaborate with multiple partners
  • resilience when faced with tight resolution timeframes

Work Rights

Not specified

Tailored Resume

Cover Letter