Wfm Capacity/ Senior Capacity Planner (kul Based Only)

Agoda

Kuala Lumpur, Malaysia
**
Medium and short-term forecasting
Shrinkage planning
Demand suppression planning
** Agoda is seeking a Senior Capacity Planner for its Kuala Lumpur office, focusing on forecasting and operational capacity within the Customer Experience Group. The ideal candidate should be proficient in workforce management processes, data analysis, and effective communication, contributing to meeting service level agreements and continuous improvement initiatives. **

Job Summary

  • The Capacity Planner role operates as a specialist within CEG’s WFM team, providing support through forecasting and operational capacity performance analysis to CEG front-line operations.
  • Key activities include medium and short-term forecasting, shrinkage planning, and planning overflow of supply and demand suppression levers.
  • This role requires strong analytical ability, data analysis skills, effective communication, and a result-driven approach to support customer SLA targets and business objectives.

Matching Summary

Match Score: 75

** Agoda is seeking a Senior Capacity Planner for its Kuala Lumpur office, focusing on forecasting and operational capacity within the Customer Experience Group. The ideal candidate should be proficient in workforce management processes, data analysis, and effective communication, contributing to meeting service level agreements and continuous improvement initiatives. **

Skills & Requirements

Must-have

  • Medium and short-term forecasting
  • Shrinkage planning
  • Demand suppression planning
  • Data analysis and visualization
  • Stakeholder engagement and collaboration

Nice-to-have

  • Continuous improvement mindset
  • Enable others' success
  • Deliver better together
  • Agile and data-driven environment

Key Requirements

  • Experience in capacity planning
  • Analytical Ability & Problem Solving
  • Data analysis
  • Data driven strategy
  • Decision making ability
  • Effective communication (Verbal and written)
  • Presentation skills
  • Process Improvement
  • Result driven
  • Time / workload management & prioritization

Work Rights

Not specified

Tailored Resume

Cover Letter