Specialist, Account Manager

Concentrix

Gurugram, India
Manage complex client accounts
Develop client processes
Meet operational needs
The Account Manager is responsible for overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs

Job Summary

  • The Account Manager is responsible for overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs.
  • Responsible for managing the client’s customers end-to-end, by renewing, expanding, and converting the service relationships our clients have with their existing customer base.
  • Ensure that client's customers are satisfied with our client's services and resolve escalated issues.

Matching Summary

The Account Manager is responsible for overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs.

Skills & Requirements

Must-have

  • Manage complex client accounts
  • Develop client processes
  • Meet operational needs
  • Renew service contracts
  • Resolve escalated issues
  • Achieve revenue quotas
  • Handle objections

Nice-to-have

  • Influence buying process with data
  • Build relationships with decision-makers
  • Manage external competitive pressures

Key Requirements

  • English language proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter