**
Honeywell is seeking a Senior Customer Experience Professional in Kuala Lumpur, Malaysia, to enhance customer service within its HBT BHQ team. The role involves managing order processes, maintaining customer relationships, and coordinating with various departments to ensure customer satisfaction.
**
Job Summary
Receiving orders and scrutiny of the PO, checking price approval, and order booking in SAP are key responsibilities.
You will be accountable for meeting individual KPIs and team goals, and promptly resolving customer service issues to the customer’s satisfaction.
Key relationships include Sales & Marketing, Supply Chain and Manufacturing, Finance & Credit Control Department, and Customers.
Matching Summary
Match Score: 75
**
Honeywell is seeking a Senior Customer Experience Professional in Kuala Lumpur, Malaysia, to enhance customer service within its HBT BHQ team. The role involves managing order processes, maintaining customer relationships, and coordinating with various departments to ensure customer satisfaction.
**
Skills & Requirements
Must-have
Receiving orders and PO scrutiny
Order booking in SAP
Material/order status sharing
Generate shipping documents for export
Resolve customer service issues
Meet individual KPIs and team goals
Nice-to-have
Ambassador for customer
Strong Customer Relationship
Excellent Interpersonal and effective communication skills
Process oriented and strong Analytical skills
Key Requirements
Knowledge of MS Office, Power Point, Order management tools, SAP is a must