Voice Of Customer Manager

SNAITECH SPA

Multiple Locations
On-site
Customer satisfaction strategy
Customer feedback analysis
Omnichannel customer experience
Snaitech SPA, part of Flutter, is seeking a Voice of Customer Manager to enhance customer satisfaction across online and retail channels through a data-driven approach. The ideal candidate will have over five years of experience in customer experience roles, strong analytical skills, and the ability to represent customer insights to internal stakeholders

Job Summary

  • Define and lead the customer satisfaction strategy across online and retail channels, ensuring a structured and data-driven approach to collecting and analysing customer feedback.
  • Act as the internal voice of the customer, translating insights into actionable initiatives that improve the end-to-end customer experience, reduce pain points, and increase satisfaction and loyalty.
  • Continuously enhance tools, processes, and methodologies—including AI-enabled solutions—to drive service excellence and enable informed business decisions.

Matching Summary

Match Score: 85

Snaitech SPA, part of Flutter, is seeking a Voice of Customer Manager to enhance customer satisfaction across online and retail channels through a data-driven approach. The ideal candidate will have over five years of experience in customer experience roles, strong analytical skills, and the ability to represent customer insights to internal stakeholders.

Skills & Requirements

Must-have

  • Customer satisfaction strategy
  • Customer feedback analysis
  • Omnichannel customer experience
  • AI-enabled solutions
  • Stakeholder management

Nice-to-have

  • Continuous improvement approach
  • Data-driven culture
  • Service excellence

Key Requirements

  • 5+ years of experience
  • Customer feedback and insight programs
  • Master’s degree
  • Fluent in Italian and English

Work Rights

Not specified

Tailored Resume

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