Specialist Customer Care – Intermediary Mortgage Expert

Barclays

Glasgow, United Kingdom
Hybrid
Proven telephony-based customer service experience
Effective stakeholder management skills
Confident multitasking and priority management
This role serves as the expert guide for brokers and solicitors navigating mortgage applications from start to finish

Job Summary

  • This role serves as the expert guide for brokers and solicitors navigating mortgage applications from start to finish.
  • The position requires resolving complex customer inquiries across phone, email, and live webchat channels within a hybrid work model.
  • Candidates must demonstrate Barclays values of Respect, Integrity, Service, Excellence, and Stewardship while managing risk and controls.

Matching Summary

This role serves as the expert guide for brokers and solicitors navigating mortgage applications from start to finish.

Skills & Requirements

Must-have

  • Proven telephony-based customer service experience
  • Effective stakeholder management skills
  • Confident multitasking and priority management

Nice-to-have

  • Mortgage product and policy knowledge
  • Risk and controls awareness
  • Strategic thinking and business acumen

Key Requirements

  • Minimum 1 day per week office attendance required
  • Full-time office attendance during 10-week training program
  • Experience in telephony-based customer service environments

Work Rights

Not specified

Tailored Resume

Cover Letter