Delivery Manager

Yext

New York, NY, United States
Base: $117,900 - $207,500; bonus/equity: not speci...
On-site
Holistic program management of services
Customer success and value realization
Client-facing skills and relationship building
Oversees program management, project management, and delivery of services for clients within their book of business, ensuring delivery meets customer requirements on time and within budget

Job Summary

  • Oversees program management, project management, and delivery of services for clients within their book of business, ensuring delivery meets customer requirements on time and within budget.
  • Build relationships with colleagues in success, services, product, sales, and other delivery stakeholders.
  • Deliver meaningful product feedback to leadership and the product management team.

Matching Summary

Oversees program management, project management, and delivery of services for clients within their book of business, ensuring delivery meets customer requirements on time and within budget.

Salary

Base: $117,900 - $207,500; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 401(k), etc.

Skills & Requirements

Must-have

  • Holistic program management of Services
  • Customer success and value realization
  • Client-facing skills and relationship building
  • Risk mitigation and escalation resolution
  • Internal and external stakeholder management

Nice-to-have

  • Industry-specific direction for SEO and trends
  • Contribute product feedback to leadership
  • Thrive in a cross-functional team environment
  • Interest in AI usage and optimization

Key Requirements

  • 6-8 years in software implementation or consulting
  • 3-4 years managing client-facing projects
  • 3-4 years experience working directly with clients
  • BA/BS degree or relevant experience
  • Basic proficiency in Excel data analysis

Work Rights

Not specified

Tailored Resume

Cover Letter