Competitive compensation pyckage; not specified; b...
Fully remote
Fluent in turkish and english languages
Experience with live chat and phone support
Strong problem-solving and analytical skills
FxPro is seeking a Customer Retention Officer to join their international fintech team in Istanbul, Turkey. The role focuses on providing client support, managing account processes, and maintaining relationships with high-value clients, requiring fluency in Turkish and English, along with strong customer service skills
Job Summary
Join FxPro as a Customer Retention Officer to provide comprehensive client support through live chat, email, and phone.
The role involves managing account verification processes, assisting clients with funding issues, and maintaining relationships with high-value clients.
Employees receive a competitive compensation package including 21 days off and 10 sick leaves annually.
Matching Summary
Match Score: 85
FxPro is seeking a Customer Retention Officer to join their international fintech team in Istanbul, Turkey. The role focuses on providing client support, managing account processes, and maintaining relationships with high-value clients, requiring fluency in Turkish and English, along with strong customer service skills.
Salary
Competitive compensation package; Not specified; Benefits: 21 days off and 10 sick leaves annually
Skills & Requirements
Must-have
Fluent in Turkish and English languages
Experience with live chat and phone support
Strong problem-solving and analytical skills
Ability to manage multiple tasks effectively
Experience with CRM systems
Nice-to-have
Experience in financial services or online trading
Detail-oriented record-keeping abilities
Relationship building with high-value clients
Key Requirements
Fluency in Turkish and English required
Proven customer service experience via chat, email, and phone
Experience with customer support software and CRM systems