TransPerfect Translations International Inc is seeking a Customer Service Associate in the Philippines. The role involves handling inbound calls to ensure customer satisfaction, requiring effective communication and problem-solving skills
Job Summary
Customer Service Associates are responsible for in-bound calls displaying great customer service skills to ensure highest level of customer satisfaction.
Communicates effectively and address customers’ needs to provide accurate information, process inquiries, and solve problems.
TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law.
Matching Summary
Match Score: 85
TransPerfect Translations International Inc is seeking a Customer Service Associate in the Philippines. The role involves handling inbound calls to ensure customer satisfaction, requiring effective communication and problem-solving skills.
Skills & Requirements
Must-have
Proper phone etiquette
Effective communication
Professional conduct
Handle escalated calls
Decision making skills
Nice-to-have
Deal with diverse backgrounds
Empathy and professionalism
Key Requirements
High School Diploma or GED
1 year of Customer Service experience
Desktop applications experience
Professional Proficiency in English and Target Language