Principal Application Support Engineer – Operations
Lilly
Indianapolis, Indiana, USA
Lead complex incident resolution
Drive systemic reliability improvements
Advanced troubleshooting and technical remediation
You will be the senior technical authority for production support across a suite of products and services, leading complex incident resolution and driving systemic reliability improvements
Job Summary
You will be the senior technical authority for production support across a suite of products and services, leading complex incident resolution and driving systemic reliability improvements.
This role expands beyond advanced troubleshooting to include end-to-end ownership of major incidents, deep technical remediation, automation to reduce operational toil, and mentoring of support engineers.
The team supports continuous operations across two shifts, requiring non-standard work hours, including some work on weekends and holidays, with appropriate adjustments in benefits.
Matching Summary
You will be the senior technical authority for production support across a suite of products and services, leading complex incident resolution and driving systemic reliability improvements.
Skills & Requirements
Must-have
Lead complex incident resolution
Drive systemic reliability improvements
Advanced troubleshooting and technical remediation
Automation to reduce operational toil
Deep hands-on debugging
Cloud platforms (AWS/Azure/GCP)
Monitoring/logging/alerting stacks
Nice-to-have
Experience defining SLIs/SLOs
Containerization and deployment patterns
Mentoring and leadership experience
Working in regulated industries
Key Requirements
7-10 years of experience in application support, production engineering, SRE, or software engineering
Strong knowledge of RESTful APIs, databases, caching/data stores