Medical Information Customer Experience Specialist (6-month Replacement Contract)

Pfizer

Hybrid
Respond to inquiries via multiple channels
Document inquiry and response accurately
Identify and report adverse events
Medical Information Customer Experience Specialist provides technical and medical information to Healthcare Professionals and patients/caregivers with high a degree of quality and customer service in the local language

Job Summary

  • Medical Information Customer Experience Specialist provides technical and medical information to Healthcare Professionals and patients/caregivers with high a degree of quality and customer service in the local language.
  • Research and respond to inquiries received via multiple channels including (but not limited to) phone, email, webform, live chat or postal mail, within the required timelines and standards.
  • Identify continuous improvement (CI) opportunities to improve processes and take an active role in implementation of process improvement.

Matching Summary

Medical Information Customer Experience Specialist provides technical and medical information to Healthcare Professionals and patients/caregivers with high a degree of quality and customer service in the local language.

Skills & Requirements

Must-have

  • Respond to inquiries via multiple channels
  • Document inquiry and response accurately
  • Identify and report adverse events
  • Provide response in customer's local language
  • Ensure continuity and quality of service

Nice-to-have

  • Continuous improvement opportunities
  • Represent MI in Pfizer Country Office activities
  • Support Country Relationship Management

Key Requirements

  • Degree in life science/healthcare field
  • 1-2 years medical information experience
  • Customer Service experience preferred
  • English language (C2 level, mother tongue)
  • Czech and Slovak language (mother tongue)

Work Rights

Not specified

Tailored Resume

Cover Letter