HexArmor is seeking a motivated Customer Service Specialist to join their team in Grand Rapids, focusing on delivering high-quality customer support and order processing in the PPE industry. The ideal candidate will have strong organizational skills and at least two years of relevant experience in customer service and order management
Job Summary
HexArmor is a leader in developing advanced PPE solutions with a mission to ensure worker safety everywhere.
The Customer Service Specialist will coordinate with sales, manufacturing, and shipping departments to ensure accurate order fulfillment and timely delivery.
This role requires managing complex tasks including entering data into ERP systems, generating international shipping documents, and resolving customer inquiries professionally.
Matching Summary
Match Score: 85
HexArmor is seeking a motivated Customer Service Specialist to join their team in Grand Rapids, focusing on delivering high-quality customer support and order processing in the PPE industry. The ideal candidate will have strong organizational skills and at least two years of relevant experience in customer service and order management.
Skills & Requirements
Must-have
2 years general office experience
Microsoft Office Suite proficiency
Strong organizational and multi-tasking skills
Exceptional phone etiquette and communication
Order processing and accuracy focus
Nice-to-have
Wholesale distribution business familiarity
SAP Business One knowledge
Fast-paced environment adaptability
International shipping document generation
Freight carrier coordination experience
Key Requirements
High school diploma required; Bachelor's degree preferred
2 years of relevant experience with Microsoft Office Suite
Strong customer service experience preferred
Work Rights
Must pass E-Verify check and background/drug screen