Chef D’équipe, Service À La Clientèle / Customer Service Team Lead

Mdcrecruiting

Kirkland, , Canada
Hybrid
Customer service management
Standard operating procedures
Electronic data interchange (edi)
This position coordinates the administrative activities related to Customer Service department and acts as a resource person for this unit

Job Summary

  • This position coordinates the administrative activities related to Customer Service department and acts as a resource person for this unit.
  • The Customer Service Team Lead must know and follow all legal and regulatory requirements as well as industry practices and standards.
  • In line with our Company’s Hybrid Workplace Strategy, this position will be performed through a combination of remote work and in-person (Kirkland Head Office) based on the nature of work to be done.

Matching Summary

This position coordinates the administrative activities related to Customer Service department and acts as a resource person for this unit.

Skills & Requirements

Must-have

  • Customer Service Management
  • Standard Operating Procedures
  • Electronic Data Interchange (EDI)
  • Order Processing
  • Key Account Management
  • Microsoft Office Suite
  • Work Under Pressure

Nice-to-have

  • SAP System Knowledge
  • Microsoft Power BI
  • SharePoint
  • Team Coaching
  • Cross-functional Collaboration
  • Fast-paced Environment Adaptability
  • Operational Leadership

Key Requirements

  • College Degree
  • Minimum five years relevant experience
  • Fluency in French
  • Experience in pharmaceutical industry preferred

Work Rights

Not specified

Tailored Resume

Cover Letter