Collecting customer feedback from multiple sources
Analyzing data to identify root causes
Preparing monthly and quarterly reports
DFINITI Technologies is seeking a Customer Care Executive to enhance customer satisfaction and drive continuous improvement initiatives by analyzing and reporting customer feedback. The role requires strong analytical and communication skills, with a focus on collaboration across various departments within the company
Job Summary
The role involves collecting, analyzing, and reporting customer feedback across projects, products, and services to drive continuous improvement.
Candidates will work closely with Engineering, Project, Operations, Procurement, and Sales teams to propose and monitor corrective actions.
DFINITI Technologies specializes in advanced process heating equipment for diverse industries including oil and gas and renewable energy.
Matching Summary
Match Score: 85
DFINITI Technologies is seeking a Customer Care Executive to enhance customer satisfaction and drive continuous improvement initiatives by analyzing and reporting customer feedback. The role requires strong analytical and communication skills, with a focus on collaboration across various departments within the company.
Skills & Requirements
Must-have
Collecting customer feedback from multiple sources
Analyzing data to identify root causes
Preparing monthly and quarterly reports
Facilitating communication between departments
Proficiency in Microsoft Office
Nice-to-have
Experience in engineering or Oil & Gas industry
Strong presentation skills
Fluency in written and spoken English
Ability to work with global clientele
Key Requirements
Degree or Diploma in any discipline
Minimum 3 years of customer service analysis experience