It Manager, Service Desk

New York University

New York, USA
Remote
Service desk operations management
It support processes
Team leadership
This role is responsible for managing the IT Service Desk operations at New York University

Job Summary

  • This role is responsible for managing the IT Service Desk operations at New York University.
  • The IT Manager will oversee the delivery of IT support services to users across the university.
  • Key responsibilities include managing incident and problem resolution processes to ensure user satisfaction.

Matching Summary

This role is responsible for managing the IT Service Desk operations at New York University.

Skills & Requirements

Must-have

  • Service desk operations management
  • IT support processes
  • Team leadership
  • User support delivery
  • Incident management
  • Problem management

Nice-to-have

  • Customer service excellence
  • Continuous improvement initiatives
  • Stakeholder communication

Key Requirements

  • IT management experience
  • Service desk experience

Work Rights

Not specified

Tailored Resume

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