Supv Customer Svc

Advocate Health

Base: $30.70 - $46.05; bonus/equity: not specified...
Supervises inbound/outbound patient contacts
Ensures quality and productivity
Manages contact documentation
Supervises and oversees all inbound/outbound contacts with patients, their representatives, physicians, insurance companies and others to ensure quality, productivity, and service expectations are met

Job Summary

  • Supervises and oversees all inbound/outbound contacts with patients, their representatives, physicians, insurance companies and others to ensure quality, productivity, and service expectations are met.
  • Collaborates with the quality team to develop and implement performance standards for contact quality, documentation accuracy, and patient satisfaction.
  • Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more.

Matching Summary

Supervises and oversees all inbound/outbound contacts with patients, their representatives, physicians, insurance companies and others to ensure quality, productivity, and service expectations are met.

Salary

Base: $30.70 - $46.05; Bonus/Equity: Not specified; Benefits: Eligible

Skills & Requirements

Must-have

  • Supervises inbound/outbound patient contacts
  • Ensures quality and productivity
  • Manages contact documentation
  • Adheres to HIPAA regulations
  • Develops performance standards
  • Manages staff performance reviews

Nice-to-have

  • Customer-focused approach
  • Demonstrates organizational values
  • Works with diverse individuals

Key Requirements

  • 3 years experience in high volume contact center
  • Demonstrated leadership abilities
  • Staff management experience
  • Bachelor's Degree in Health Care Administration or Business

Work Rights

Not specified

Tailored Resume

Cover Letter