Customer Success Specialist - Dach

Shell

Kraków, Poland
69,600 – 105,600 pln gross py
Hybrid
B2c customer requests
Handle complaints and escalations
Loyalty program support
Join our Customer Operations team and play a key role in supporting Shell’s Mobility customers across Europe

Job Summary

  • Join our Customer Operations team and play a key role in supporting Shell’s Mobility customers across Europe.
  • Handle front-line B2C customer requests across calls, emails, and digital channels, taking ownership of complaints, feedback, and escalations.
  • We offer a vibrant and collaborative workplace culture, opportunities for learning, development, and career growth, and a competitive salary and benefits package.

Matching Summary

Join our Customer Operations team and play a key role in supporting Shell’s Mobility customers across Europe.

Salary

69,600 – 105,600 PLN gross

Skills & Requirements

Must-have

  • B2C customer requests
  • handle complaints and escalations
  • loyalty program support
  • digital channels support
  • English proficiency B2
  • German proficiency B2 minimum

Nice-to-have

  • customer-centric mindset
  • problem-solving skills
  • resilience under pressure
  • collaboration across teams
  • continuous improvement mindset

Key Requirements

  • English B2
  • German B2 minimum
  • Bachelor's degree or equivalent experience
  • Proficiency in MS Office
  • Previous customer service experience

Work Rights

Not specified

Tailored Resume

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