Helpdesk Analyst

Space NK

West London, United Kingdom
On-site
First point of contact for it support
Troubleshoot end user computing
Microsoft 365 support
This role provides first-line technical support to end users across end user computer, applications, and network services

Job Summary

  • This role provides first-line technical support to end users across end user computer, applications, and network services.
  • Key responsibilities include diagnosing, troubleshooting, and resolving issues related to end user computing, POS hardware, core business applications, and basic network connectivity.
  • The role requires a strong customer service mindset, logical problem-solving ability, and the willingness to work a rotating 5-in-7 schedule, including weekends.

Matching Summary

This role provides first-line technical support to end users across end user computer, applications, and network services.

Skills & Requirements

Must-have

  • First point of contact for IT support
  • Troubleshoot end user computing
  • Microsoft 365 support
  • Basic network connectivity troubleshooting
  • Log and manage incidents
  • Customer satisfaction and professionalism

Nice-to-have

  • Passionate about technology
  • Problem-solving skills
  • Outstanding customer service

Key Requirements

  • Right to live and work in the UK
  • Basic understanding of IT support environments
  • Basic understanding of IT security practices
  • Willingness to work a rotating 5-in-7 schedule

Work Rights

Must have the right to live and work in the UK

Tailored Resume

Cover Letter