Guest Service Manager – Aman Rosa Alpina

Aman Group

Rosa Alpina, Italy
Not specified; not specified; not specified
Not specified (assumed to be in-person given the hospitality context).
Aman brand promises and spirit of aman
Opera cloud and hotsos system proficiency
Front office and guest relations oversight
The Aman Group is seeking a Guest Service Manager for its Rosa Alpina location in Italy, responsible for overseeing guest services and ensuring high guest satisfaction. The role entails managing the Guest Service Team, implementing service standards, and engaging with guests to create memorable experiences

Job Summary

  • The role involves leading the Guest Service team to deliver seamless experiences aligned with the Aman philosophy and brand promises.
  • Candidates must manage guest relations, front office operations, and ensure high satisfaction through personalized service and efficient workflows.
  • The position requires active engagement with guests to foster relationships, handle feedback professionally, and maintain detailed guest history profiles.

Matching Summary

Match Score: 85

The Aman Group is seeking a Guest Service Manager for its Rosa Alpina location in Italy, responsible for overseeing guest services and ensuring high guest satisfaction. The role entails managing the Guest Service Team, implementing service standards, and engaging with guests to create memorable experiences.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Aman Brand Promises and Spirit of Aman
  • Opera Cloud and Hotsos system proficiency
  • Front Office and Guest Relations oversight
  • Guest recognition and retention programs
  • Daily operational briefing attendance

Nice-to-have

  • Seamless guest experience delivery
  • Personalized service coordination
  • Cross-departmental collaboration skills
  • VIP guest relationship management
  • Proactive floor walking engagement

Key Requirements

  • Direct supervision by Director of Rooms
  • Experience with automation tools like Okkami and Sevenrooms
  • Knowledge of hotel safety procedures and discipline codes

Work Rights

Not specified

Tailored Resume

Cover Letter