Customer Success Manager

Benifex

Southampton, UK
Base: £31,000-£35,000; bonus/equity: not specified...
On-site (with flexible work options, requiring monthly office visits)
Portfolio management of ~20-30 customers
B2b saas experience
Customer engagement and relationship building
Benifex is seeking a Customer Success Manager to manage a portfolio of customers within their Key UK and Global accounts team. The role emphasizes customer engagement, relationship management, and delivering value from Benifex's technology solutions in the employee benefits sector. Ideal candidates should have a background in customer success, particularly in B2B SaaS, and possess strong communication and problem-solving skills

Job Summary

  • Benifex is a fast-moving technology company and one of the most successful providers of online reward and benefits solutions in the world, building workplace technology that makes exceptional employee experiences happen.
  • The role involves owning and managing a portfolio of ~20-30 customers, acting as their primary point of contact, leading regular customer calls, preparing reports, and managing escalations.
  • Benefits include a salary of £31,000-£35,000, flexible work with monthly office visits, 25 days holiday plus bank holidays, birthday off, wellbeing days, healthcare cash plan, and an enhanced parental leave package.

Matching Summary

Match Score: 85

Benifex is seeking a Customer Success Manager to manage a portfolio of customers within their Key UK and Global accounts team. The role emphasizes customer engagement, relationship management, and delivering value from Benifex's technology solutions in the employee benefits sector. Ideal candidates should have a background in customer success, particularly in B2B SaaS, and possess strong communication and problem-solving skills.

Salary

Base: £31,000-£35,000; Bonus/Equity: Not specified; Benefits: Healthcare cash plan, Pension scheme, Enhanced parental leave, £50 monthly allowance

Skills & Requirements

Must-have

  • Portfolio management of ~20-30 customers
  • B2B SaaS experience
  • Customer engagement and relationship building
  • Jira for ticket tracking
  • Handling challenging customer situations

Nice-to-have

  • Commercial mindset for upsell/cross-sell
  • Advocating for customers internally
  • Experience in Account Management
  • Adaptable and organized
  • Proactive and reliable

Key Requirements

  • Proven track record in customer success
  • Experience managing complex customer portfolios
  • Strong background in B2B SaaS
  • Ideally within Employee Benefits and/or HR technology
  • Previous experience in Account Management (bonus)
  • Handling global enterprise customers (bonus)

Work Rights

Must be based in the UK

Tailored Resume

Cover Letter