It Helpdesk (call Center Agent)

Labcorp

Burlington, NC, USA
$50,000 - $55,000; not specified; comprehensive be...
**
Inbound and outbound customer calls
Desktop, hardware, software, and application support
Troubleshooting and resolving it issues
** Labcorp is seeking a hybrid IT Helpdesk (Call Center Agent) to provide technical support, troubleshoot issues, and manage customer inquiries through calls. The role requires a minimum of two years of IT experience, preferably in a helpdesk or call center environment, with a strong emphasis on customer service and problem-solving skills. **

Job Summary

  • Provides comprehensive helpdesk support through inbound and outbound customer calls, delivering desktop, hardware, software, and application support.
  • Responsibilities include troubleshooting and resolving issues, managing tickets, escalating when necessary, supporting LabCorp eProducts and enterprise applications, maintaining customer access, ensuring timely response and follow‑up, monitoring laboratory result delivery, and performing preventative maintenance.
  • Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.

Matching Summary

Match Score: 75

** Labcorp is seeking a hybrid IT Helpdesk (Call Center Agent) to provide technical support, troubleshoot issues, and manage customer inquiries through calls. The role requires a minimum of two years of IT experience, preferably in a helpdesk or call center environment, with a strong emphasis on customer service and problem-solving skills. **

Salary

$50,000 - $55,000; Not specified; Comprehensive benefits

Skills & Requirements

Must-have

  • Inbound and outbound customer calls
  • Desktop, hardware, software, and application support
  • Troubleshooting and resolving IT issues
  • Managing and documenting tickets
  • Monitoring laboratory result delivery

Nice-to-have

  • Strong communication skills
  • Ability to work independently or in a team
  • Flexibility in work hours

Key Requirements

  • Associate's degree
  • 2 or more years of IT experience
  • 2 or more years of IT Call Center or IT helpdesk experience
  • Associate’s degree in Information Technology (Preferred)
  • 1 or more years of hardware, software, networking troubleshooting (Preferred)
  • 1 or more years of healthcare industry experience (Preferred)
  • A+ or Net+ certification (Preferred)
  • 1 or more years of ticketing software experience (Preferred)

Work Rights

Not specified

Tailored Resume

Cover Letter