Call Center- Customer Care Specialist - Onsite At Scottsdale, Az 85256

The Allstate Corporation

Scottsdale, AZ, US
Base: $22.11 ph; overtime: st + ard ot at 1.5x + h...
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High school diploma or ged required
1+ years customer care experience
Local to scottsdale az for onsite work
** The Allstate Corporation is seeking a Call Center Customer Care Specialist for their onsite location in Scottsdale, AZ. This full-time role involves handling inbound and outbound calls, providing technical support, and guiding subscribers on identity protection services. **

Job Summary

  • This is a full-time onsite role at the Allstate Identity Protection contact center in Scottsdale, Arizona, requiring attendance five days per week including weekends.
  • The position involves handling inbound and outbound calls to provide guidance on identity theft alerts, technical support, and account troubleshooting while initiating necessary IT tickets.
  • Compensation includes an hourly rate of $22.11 with overtime and holiday pay, plus benefits such as an $80 monthly stipend, up to 20 days of PTO, and medical/dental/vision coverage.

Matching Summary

Match Score: 75

** The Allstate Corporation is seeking a Call Center Customer Care Specialist for their onsite location in Scottsdale, AZ. This full-time role involves handling inbound and outbound calls, providing technical support, and guiding subscribers on identity protection services. **

Salary

Base: $22.11 per hour; Overtime: Standard OT at 1.5x and Holiday pay at 2.5x; Benefits: $80 monthly stipend, 20 days PTO, medical/dental/vision

Skills & Requirements

Must-have

  • High School Diploma or GED required
  • 1+ years customer care experience
  • Local to Scottsdale AZ for onsite work
  • Ability to navigate multiple software apps
  • Strong oral and written communication skills
  • Availability for Saturday or Sunday shifts

Nice-to-have

  • Call center experience preferred
  • Fraud identification and resolution background
  • Live Chat experience
  • Zendesk ticketing system familiarity
  • Self-development focus
  • High proficiency typing skills

Key Requirements

  • High School Diploma or GED
  • 1+ years of customer care experience
  • Must be local to Arizona for daily commute
  • Background investigation and drug screen required

Work Rights

Not specified

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