Dividend - Loan Resolution Specialist (collections)

563

Cincinnati, Ohio, US
Base salary reflective of pyy grade range; incenti...
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1 year of collections or customer service experience
High school diploma or equivalent
Strong organizational skills and attention to detail
** Fifth Third Bank is seeking a Loan Resolution Specialist to handle collections and customer service interactions related to delinquent loans, ensuring high-quality customer experiences while managing risks. The ideal candidate should possess strong communication skills, experience in collections or customer service, and a willingness to work collaboratively in a professional environment. **

Job Summary

  • The role involves communicating with early stage delinquent customers via calls, emails, and texts to resolve delinquency and reduce losses.
  • Employees are responsible for documenting all customer interactions with concise notes and adhering to state and federal collection regulations.
  • The position offers a comprehensive benefits package including physical, financial, emotional, and social well-being support alongside an incentive compensation plan.

Matching Summary

Match Score: 75

** Fifth Third Bank is seeking a Loan Resolution Specialist to handle collections and customer service interactions related to delinquent loans, ensuring high-quality customer experiences while managing risks. The ideal candidate should possess strong communication skills, experience in collections or customer service, and a willingness to work collaboratively in a professional environment. **

Salary

Base salary reflective of pay grade range; Incentive compensation plan eligible based on performance; Comprehensive benefits included

Skills & Requirements

Must-have

  • 1 year of Collections or Customer Service Experience
  • High School diploma or equivalent
  • Strong organizational skills and attention to detail
  • Excellent written and verbal communication skills
  • High-level proficiency in Microsoft Suite

Nice-to-have

  • Experience with Salesforce preferred
  • Bilingual Spanish language skills
  • Ability to work independently and collaboratively
  • Enthusiasm for entrepreneurial professional culture

Key Requirements

  • High School diploma or equivalent
  • 1 years of Collections or Customer Service Experience
  • High-level proficiency in Microsoft Suite

Work Rights

Not specified

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