End User Services – Onsite It Support Technician

General Motors

Austin, United States
Fully remote
Onsite it support
Hardware and software troubleshooting
Active directory user management
Provide hands-on, in-person technical support to General Motors employees for hardware, software, and network-related issues

Job Summary

  • Provide hands-on, in-person technical support to General Motors employees for hardware, software, and network-related issues.
  • Manage user accounts and permissions within Active Directory (AD) including password resets, account creation, and group modifications.
  • Adhere to ITIL Methodologies for incident, problem, and change management processes.

Matching Summary

Provide hands-on, in-person technical support to General Motors employees for hardware, software, and network-related issues.

Skills & Requirements

Must-have

  • Onsite IT support
  • Hardware and software troubleshooting
  • Active Directory user management
  • ITIL Methodologies adherence
  • System Management Tools usage

Nice-to-have

  • Drive meaningful change
  • Foster inclusion and belonging
  • Focus on realizing ambitions

Key Requirements

  • At least 5 years of experience
  • ServiceNow or similar ticket platform experience
  • Proficiency in Windows 11 and Mac OS
  • Experience with Azure AD and Intune
  • Familiarity with ITIL Methodologies
  • Basic understanding of Network Operations
  • Experience with System Management Tools

Work Rights

Not specified

Tailored Resume

Cover Letter