Residential Support Representative 1-us Remote

Allegion Corp

California, US
Base: $32,900 to $66,900; bonus/equity: not specif...
Fully remote
1 year customer service experience preferred
Hs diploma or ged required
55 wpm typing speed with corrections
Allegion Corp is seeking a fully remote Residential Support Representative to provide customer service and technical support primarily over the phone. The role requires strong communication skills and familiarity with customer service processes, particularly in troubleshooting Allegion's security products

Job Summary

  • The role involves providing positive customer experiences by troubleshooting basic technical problems primarily through verbal communication.
  • Allegion offers a competitive benefits package including 160 hours of paid time off annually and a 401K plan with a 6% company match.
  • Employees are expected to build trust through complete follow-through on commitments and act as the voice of the customer to internal stakeholders.

Matching Summary

Match Score: 85

Allegion Corp is seeking a fully remote Residential Support Representative to provide customer service and technical support primarily over the phone. The role requires strong communication skills and familiarity with customer service processes, particularly in troubleshooting Allegion's security products.

Salary

Base: $32,900 to $66,900; Bonus/Equity: Not specified; Benefits: Health, dental, vision, 401K match, PTO

Skills & Requirements

Must-have

  • 1 year customer service experience preferred
  • HS Diploma or GED required
  • 55 wpm typing speed with corrections
  • High-volume inquiry handling experience
  • Microsoft Office and web application skills

Nice-to-have

  • Bilingual in Spanish or French
  • Experience with Zendesk and Five9 platforms
  • Familiarity with smart device applications
  • Knowledge of integrated lock systems
  • Associate degree preferred

Key Requirements

  • Minimum 1 year customer service experience
  • High School Diploma or GED
  • 55 words per minute corrected typing speed
  • Ability to work Monday to Friday with specific start times

Work Rights

Not specified

Tailored Resume

Cover Letter