Product Support Representative - Software

Allegion Plc

New Jersey, United States
Base annual range: $40,000-$70,100; bonus/equity: ...
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3+ years customer service experience
Basic access control concepts knowledge
Troubleshooting electronic products
** Allegion Plc is seeking a Product Support Representative - Software to provide technical support and customer service related to their security products. The ideal candidate should have a background in customer service, technical troubleshooting, and a basic understanding of access control concepts. **

Job Summary

  • The role involves developing a basic understanding of mechanical, electronic, and software Allegion products including mobile applications and networking components.
  • Employees will troubleshoot technical problems primarily via phone while also supporting customers through email and instant messaging.
  • The company offers a 401K plan with a 6% match, tuition reimbursement, and generous paid time off to support work-life balance.

Matching Summary

Match Score: 75

** Allegion Plc is seeking a Product Support Representative - Software to provide technical support and customer service related to their security products. The ideal candidate should have a background in customer service, technical troubleshooting, and a basic understanding of access control concepts. **

Salary

Base Annual Range: $40,000-$70,100; Bonus/Equity: Not specified; Benefits: Health, dental, vision, 401K match, PTO

Skills & Requirements

Must-have

  • 3+ years customer service experience
  • Basic access control concepts knowledge
  • Troubleshooting electronic products
  • Voltage and current measurement skills
  • Networking requirements understanding

Nice-to-have

  • Strong learning agility for software updates
  • Ability to multi-task and prioritize
  • Cross-functional professional relationships
  • Experience with SaaS software solutions
  • Bluetooth Low Energy and Wi-Fi troubleshooting

Key Requirements

  • High School Diploma or GED required
  • Associates degree preferred
  • Must be legally authorized to work in the US
  • No visa sponsorship provided

Work Rights

Must be legally authorized to work in the United States

Tailored Resume

Cover Letter