Customer Success And Implementations Manager, Juno

Ramp

New York, United States
Remote
Own implementations end-to-end
Drive ongoing customer success
Build trusted relationships
This role offers the opportunity to partner cross-functionally across the business and drive meaningful impact for Juno customers

Job Summary

  • This role offers the opportunity to partner cross-functionally across the business and drive meaningful impact for Juno customers.
  • You'll manage customers from kickoff to go-live to expansion—ensuring smooth launches, strong adoption, and measurable long-term value.
  • This is an opportunity to get in early and help shape the Customer Success program—and the broader Juno business—as we scale.

Matching Summary

This role offers the opportunity to partner cross-functionally across the business and drive meaningful impact for Juno customers.

Skills & Requirements

Must-have

  • Own implementations end-to-end
  • Drive ongoing customer success
  • Build trusted relationships
  • Lead technical discussions
  • Manage project plans and timelines

Nice-to-have

  • High agency and high urgency
  • Enjoy wearing multiple hats
  • Comfortable operating without structure
  • Experience in travel fintech

Key Requirements

  • 7+ years in Customer Success, Implementations, or Account Management in SaaS
  • Strong project management skills
  • Ability to navigate operational and executive conversations
  • Travel experience is preferred

Work Rights

Not specified

Tailored Resume

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