Customer Banking Specialist - Kojonup (full Time)

Commonwealth Bank

Kojonup, WA, Australia
On-site
Build personal connections with customers
Assist customers with in-branch technology
Respond to transactional needs
The Commonwealth Bank is seeking a full-time Customer Banking Specialist for its Kojonup branch, focusing on delivering exceptional customer service and banking experiences. The role involves building relationships with customers, assisting with in-branch technology, and completing financial assessments while adhering to bank procedures

Job Summary

  • The Retail Bank is the public face of CommBank, delivering a seamless banking experience for personal and small business customers.
  • In this role, you will work collaboratively to deliver outstanding outcomes for every customer, understanding their needs and referring them to specialists.
  • You will build personal connections, assist with digital banking, complete financial health checks, and process loan and credit card applications.

Matching Summary

Match Score: 85

The Commonwealth Bank is seeking a full-time Customer Banking Specialist for its Kojonup branch, focusing on delivering exceptional customer service and banking experiences. The role involves building relationships with customers, assisting with in-branch technology, and completing financial assessments while adhering to bank procedures.

Skills & Requirements

Must-have

  • Build personal connections with customers
  • Assist customers with in-branch technology
  • Respond to transactional needs
  • Perform financial health checks
  • Process loan and credit card applications
  • Proactively call customers
  • Adhere to bank processes and procedures
  • Capture and act on customer feedback

Nice-to-have

  • Passion for service excellence
  • Ability to work independently and refer specialists
  • See the big picture for customers
  • Genuine passion for the customer
  • Participate in community events

Key Requirements

  • Ability to ask the right questions and find the right solutions
  • Act with integrity and place the customer at the center
  • Demonstrate ability to work in a busy, commercial retail environment

Work Rights

Not specified

Tailored Resume

Cover Letter