Manager, Client Success

Lighthouse

Greater Kuala Lumpur, Malaysia
Competitive compensation; not specified; referral ...
On-site
Deep knowledge of hospitality industry
Proven leadership experience managing teams
Client success or account management in saas
Lighthouse is seeking a Manager of Client Success to lead a regional team of specialists focused on enhancing client relationships in the hospitality sector. The role requires strong leadership, a data-driven approach, and expertise in hospitality SaaS solutions to drive client retention and upsell performance

Job Summary

  • Lighthouse is revolutionizing commercial strategy in the hospitality sector using AI to transform hotel data into real-time intelligence.
  • The Manager will lead a regional team of Client Success Specialists while personally managing a portfolio of key accounts to drive retention and growth.
  • Candidates benefit from a flexible working environment, competitive compensation, and opportunities for career development within a globally distributed team.

Matching Summary

Match Score: 85

Lighthouse is seeking a Manager of Client Success to lead a regional team of specialists focused on enhancing client relationships in the hospitality sector. The role requires strong leadership, a data-driven approach, and expertise in hospitality SaaS solutions to drive client retention and upsell performance.

Salary

Competitive compensation; Not specified; Referral bonuses available

Skills & Requirements

Must-have

  • Deep knowledge of hospitality industry
  • Proven leadership experience managing teams
  • Client Success or Account Management in SaaS
  • Data-driven mindset tracking churn and retention
  • Exceptional resilience handling escalations
  • Excellent written and spoken English skills
  • Legal right to work in Malaysia

Nice-to-have

  • Experience leading remote or distributed teams
  • Fluency in additional regional languages
  • Exposure to upsell targets in Client Success
  • Interest in leveraging AI tools for workflows

Key Requirements

  • Legal right to work Malaysia
  • Proven track record of managing teams
  • SaaS or tech Client Success experience
  • Strong communication skills in English

Work Rights

Must have legal right to work in Malaysia

Tailored Resume

Cover Letter