Base: $22.90 - $34.35; bonus/equity: not specified...
Patient financial experience
Inbound call management
Oral and written communication
Delivers an exceptional Patient Financial experience by receiving and directing the public, by telephone or other electronic means, in a professional and courteous manner, demonstrating sensitivity to the diversity of the organization and its patients' needs
Job Summary
Delivers an exceptional Patient Financial experience by receiving and directing the public, by telephone or other electronic means, in a professional and courteous manner, demonstrating sensitivity to the diversity of the organization and its patients' needs.
Manages a high volume of inbound calls, answers patient inquiries, and determines the appropriate path for resolution and follow-up.
Upon successful completion of the Trainee Program (approx. 6 months) including all elements listed in major responsibilities and with Supervisor recommendation, teammate may be eligible for promotion to Customer Service Representative.
Matching Summary
Delivers an exceptional Patient Financial experience by receiving and directing the public, by telephone or other electronic means, in a professional and courteous manner, demonstrating sensitivity to the diversity of the organization and its patients' needs.
Salary
Base: $22.90 - $34.35; Bonus/Equity: Not specified; Benefits: Yes
Skills & Requirements
Must-have
patient financial experience
inbound call management
oral and written communication
patient billing platform
insurance correspondence interpretation
reimbursement terms understanding
healthcare coding methodologies
account resolution coordination
outstanding balance analysis
payment arrangement initiation
Nice-to-have
professional and courteous manner
sensitivity to diversity
expertise to patients and guarantors
consultative services
meeting productivity goals
Key Requirements
High School Diploma or GED
2 years relevant customer service experience
Experience with Epic's Resolute billing applications preferred
Working knowledge of professional and hospital billing preferred
Knowledge of HIPAA standards preferred
Bi-lingual (Spanish and English) preferred
Associates Degree preferred
2 years in call center, hospital billing, professional billing, or shared services environment preferred