Technical Support Engineer - Adaptive Planning

328

Warsaw, Poland
Base: zł167,200 pln - zł250,800 pln; bonus/equity:...
Hybrid (50% in-office, 50% remote)
5+ years technical support experience
2+ years enterprise cloud software support
Linux, sql, dbms, and programming knowledge
The Technical Support Engineer position at Workday in Warsaw, Poland, seeks a seasoned professional with a strong background in SaaS support and enterprise-grade applications. The role emphasizes collaboration, problem-solving, and customer advocacy, with a commitment to a flexible work environment

Job Summary

  • This role serves as an escalation point to deliver creative workarounds and long-term solutions for a global customer base.
  • The company is a Fortune 500 leader in AI platforms for managing people, money, and agents, fostering a culture of integrity and empathy.
  • Candidates must be willing to relocate to Warsaw, Poland, and commit to working from the office at least 50% of the time.

Matching Summary

Match Score: 85

The Technical Support Engineer position at Workday in Warsaw, Poland, seeks a seasoned professional with a strong background in SaaS support and enterprise-grade applications. The role emphasizes collaboration, problem-solving, and customer advocacy, with a commitment to a flexible work environment.

Salary

Base: zł167,200 PLN - zł250,800 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package described

Skills & Requirements

Must-have

  • 5+ years technical support experience
  • 2+ years enterprise cloud software support
  • Linux, SQL, DBMS, and programming knowledge
  • Troubleshooting Web Services and APIs
  • Experience with XML and JSON data formats

Nice-to-have

  • Finance or financial planning software knowledge
  • JavaScript programming skills
  • ELK log aggregation tool experience
  • Empathetic and proactive team player
  • Strong written and verbal communication

Key Requirements

  • 5+ years in Technical Support related role
  • 2+ years as support engineer with enterprise cloud application
  • Managing highly escalated cases across multiple accounts
  • Relocation to Warsaw, Poland required

Work Rights

Local candidates or those willing to relocate

Tailored Resume

Cover Letter