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American Electric Power is seeking a Customer Service Account Representative Associate to manage customer relationships for residential and commercial accounts. The role involves responding to inquiries, promoting energy efficiency programs, and collaborating with various departments to resolve customer issues.
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Job Summary
This position serves as the primary field customer relations resource for residential and commercial customers within an assigned territory.
Incumbents are responsible for providing billing explanations, tariff analysis, and promoting energy efficiency programs to meet customer needs.
AEP offers a competitive compensation package ranging from $54,063 to $93,188 annually along with comprehensive benefits.
Matching Summary
Match Score: 75
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American Electric Power is seeking a Customer Service Account Representative Associate to manage customer relationships for residential and commercial accounts. The role involves responding to inquiries, promoting energy efficiency programs, and collaborating with various departments to resolve customer issues.
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Salary
Base: $54,063 - $93,188 annually; Bonus/Equity: Not specified; Benefits: Comprehensive benefits package included
Skills & Requirements
Must-have
Current Driver's license required
Proficiency in Microsoft Office Products
Knowledge of electrical distribution operations
Willingness to perform on-site investigations
Strong oral and written communication skills
Nice-to-have
Community involvement experience
Ability to facilitate special projects
Experience with trade shows and events
Proactive marketing initiative mindset
Mechanical aptitude for problem solving
Key Requirements
Bachelor degree or equivalent experience in Business, Engineering, or Marketing
Minimum 2-8 years customer contact experience depending on education level
Working knowledge of field activities related to electrical distribution
Certified Energy Manager (CEM) certification preferred