End User Services Engineer

WPP

Prague, Czechia
On-site
It service desk support
Level 1 and 2 incident management
Av equipment support
Deliver world class, on-site support services to WPP employees, agencies, and visiting clients

Job Summary

  • Deliver world class, on-site support services to WPP employees, agencies, and visiting clients.
  • Provide Level 1 and 2 incident and problem management, including diagnosis and ticket management.
  • Act as the primary point of contact for AV support in meeting rooms and provide hands-on support with AV hardware and software.

Matching Summary

Deliver world class, on-site support services to WPP employees, agencies, and visiting clients.

Skills & Requirements

Must-have

  • IT Service Desk support
  • Level 1 and 2 incident management
  • AV equipment support
  • Onboarding and offboarding employees
  • IT asset management
  • Troubleshooting IT equipment

Nice-to-have

  • Customer-centred culture
  • Educate business users
  • Promote global standards
  • Out-of-hours support availability

Key Requirements

  • 3-5 years IT help desk/desk side experience
  • On-site role

Work Rights

Not specified

Tailored Resume

Cover Letter