Recoveries Agents

Absa

Negotiate repayment terms with customers
Meet daily productivity targets for calls
Verify client identity using scripts
The role involves negotiating with customers to bring out-of-order loan and credit card accounts back to order while adhering to bank policies

Job Summary

  • The role involves negotiating with customers to bring out-of-order loan and credit card accounts back to order while adhering to bank policies.
  • Candidates must meet minimum productivity requirements for calls, promises to pay, and kept promises to optimize the collections function.
  • The position offers opportunities for career development through a dedicated portal designed to help employees unlock their potential.

Matching Summary

The role involves negotiating with customers to bring out-of-order loan and credit card accounts back to order while adhering to bank policies.

Skills & Requirements

Must-have

  • Negotiate repayment terms with customers
  • Meet daily productivity targets for calls
  • Verify client identity using scripts
  • Update debt management systems accurately
  • Apply credit judgement within policy guidelines

Nice-to-have

  • Innovative strategies for collection targets
  • Strong interpersonal skills for diverse situations
  • Customer obsession and retention focus
  • Ability to resolve complaints effectively
  • Community engagement and team collaboration

Key Requirements

  • University degree or equivalent professional qualification
  • Prior experience dealing with customers in lending environment
  • FETC: Business, Commerce and Management Studies

Work Rights

Not specified

Tailored Resume

Cover Letter