The position specializes in enhancing branch customer experience through digital engagement, lobby management, transactional processing, and retail servicing interactions
Job Summary
The position specializes in enhancing branch customer experience through digital engagement, lobby management, transactional processing, and retail servicing interactions.
The jobholder is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner while exemplifying empathy and customer centricity.
M&T Bank is committed to fair, competitive, and market-informed pay with a range of $19.00 - $28.84 hourly, reflecting the candidate’s knowledge, skills, and experience.
Matching Summary
The position specializes in enhancing branch customer experience through digital engagement, lobby management, transactional processing, and retail servicing interactions.
Salary
Base: $19.00 - $28.84 Hourly (USD); Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
customer service standards adherence
digital engagement demonstrations
transactional processing accuracy
lobby management and greeting
cash handling experience
compliance and risk control adherence
proficient with internet technology
Nice-to-have
bilingual skills
empathy and customer centricity
flexibility and adaptability
entrepreneurial spirit
critical thinking
well-organized and time management
Key Requirements
High school diploma or GED
Minimum 6 months customer service experience
Data entry and cash handling experience
Proven verbal and interpersonal communication skills