The Customer Service Agent is the central point of contact for patients and healthcare providers, ensuring high satisfaction by providing good and efficient service around our medical devices
Job Summary
The Customer Service Agent is the central point of contact for patients and healthcare providers, ensuring high satisfaction by providing good and efficient service around our medical devices.
Your tasks are diverse and focus on providing substantive service and ensuring correct administration, including handling technical malfunctions and analyzing data remotely.
We offer a temporary contract with the prospect of a permanent position, a versatile role with social relevance, and opportunities for further development through courses and training.
Matching Summary
The Customer Service Agent is the central point of contact for patients and healthcare providers, ensuring high satisfaction by providing good and efficient service around our medical devices.
Skills & Requirements
Must-have
medical devices
patient administration
technical troubleshooting
Dutch language proficiency
Nice-to-have
empathetic communication
stress resilience
maintaining overview
people-oriented personality
Key Requirements
MBO-4 or HBO work and thinking level
Affinity with the medical sector
Experience with medical administration, health insurance, or pharmacy
Understanding of medical terminology
Excellent Dutch language skills (spoken and written)