Analista De Procesos - Customer Care

tenpo.cl

Las Condes, Chile
On-site
Analyze deviations in critical indicators
Root cause analysis
Process modeling
Tenpo is seeking a Process Analyst for their Customer Care team, focused on analyzing and optimizing processes to enhance operational efficiency and customer experience. The ideal candidate should have a background in industrial or commercial engineering, experience in customer care, and knowledge of continuous improvement methodologies

Job Summary

  • Your mission will be to analyze, optimize, and redesign end-to-end processes, identifying inefficiencies, rework, and simplification opportunities.
  • Analyze deviations in critical indicators (BSAT, containment, service times) and identify root causes to define corrective action plans.
  • Benefits include an annual budget for self-managed training, a free birthday, short Fridays, and work from anywhere.

Matching Summary

Match Score: 85

Tenpo is seeking a Process Analyst for their Customer Care team, focused on analyzing and optimizing processes to enhance operational efficiency and customer experience. The ideal candidate should have a background in industrial or commercial engineering, experience in customer care, and knowledge of continuous improvement methodologies.

Skills & Requirements

Must-have

  • Analyze deviations in critical indicators
  • Root cause analysis
  • Process modeling
  • Customer care tools
  • Improve customer experience

Nice-to-have

  • Transforming the industry
  • Passion for excellence
  • Human connection
  • Future vision

Key Requirements

  • 1 year of experience
  • Customer Care experience
  • Root cause analysis experience
  • Process modeling knowledge
  • Lean or Kaizen methodologies
  • Intermediate/advanced Office skills

Work Rights

Not specified

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