Base: $85,000 - $95,000 aud; bonus/equity: not spe...
Fully remote
Customer success leadership
Saas technology expertise
Hair and beauty industry knowledge
Timely is on a mission to build the leading platform for beauty professionals and serves over 28,000 customers in 100 countries
Job Summary
Timely is on a mission to build the leading platform for beauty professionals and serves over 28,000 customers in 100 countries.
The Senior Customer Success Coach role is critical to revenue retention and expansion, leading the ANZ coaching team and driving customer success outcomes.
EverCommerce values inclusion, offers work-life balance with additional annual leave, professional development budget, and wellness allowance.
Matching Summary
Timely is on a mission to build the leading platform for beauty professionals and serves over 28,000 customers in 100 countries.
Salary
Base: $85,000 - $95,000 AUD; Bonus/Equity: Not specified; Benefits: Additional annual leave, professional development budget, wellness allowance
Skills & Requirements
Must-have
Customer Success leadership
SaaS technology expertise
Hair and beauty industry knowledge
Customer onboarding management
Churn prevention strategies
Training delivery on software
Mentoring customer success team
Nice-to-have
Strong communication skills
Autonomous work ethic
Team collaboration
Process improvement experience
Customer relationship building
Organisational skills
Motivation to succeed
Key Requirements
Experience in customer-facing roles
Experience in SaaS for hair and beauty salons
Leadership or mentoring experience
Ability to manage customer success KPIs
Experience delivering software training
Comfortable with remote work and interstate travel