Corporate Client Service, Principal

AIA Group

Not specified
Lead customer service sub-teams
Meet client retention targets
Oversee daily operations
AIA Group is seeking a Corporate Client Service Principal to lead customer service teams, manage operations, and enhance client retention efforts. The ideal candidate should possess extensive experience in customer service and operations, with a strong emphasis on leadership and communication skills

Job Summary

  • Lead and manage the Customer Service Sub-Teams to meet or exceed the client retention and service-to-sales targets, key performance benchmarks, as well as compliance and customer service standards.
  • Develop a long-term plan to strive for the service excellence and develop an effective service discipline.
  • Assist team leaders and members in prioritizing tasks and provide clear direction to team members when they meet problems.

Matching Summary

Match Score: 85

AIA Group is seeking a Corporate Client Service Principal to lead customer service teams, manage operations, and enhance client retention efforts. The ideal candidate should possess extensive experience in customer service and operations, with a strong emphasis on leadership and communication skills.

Skills & Requirements

Must-have

  • Lead customer service sub-teams
  • Meet client retention targets
  • Oversee daily operations
  • Conduct client visits and presentations
  • Monitor client retention activities
  • Develop control procedures

Nice-to-have

  • Strive for service excellence
  • Empower people to find their 'better'
  • Support healthier, longer, better lives

Key Requirements

  • Minimum 10 years operations or customer services experience
  • 5 years in managerial positions
  • University graduate or equivalent
  • Comprehensive knowledge on MPF/ORSO retirement schemes
  • Proficient in both spoken and written Chinese and English
  • IIQE (paper 1,2,3 & 4) licensed

Work Rights

Not specified

Tailored Resume

Cover Letter