Specjalista/-stka Ds. Reklamacji

Alfred Kaercher SE Co KG

Kraków, Poland
Not specified; benefits: private medical care, gro...
On-site with the possibility of remote work up to 10 days per month.
3+ years experience in complaints
Advanced sap and crm tools knowledge
English language proficiency b2 level
Alfred Kaercher SE Co KG is seeking a Claim Specialist for their Kraków office, responsible for managing complex claims related to logistics, pricing, and warranties. The ideal candidate should have a minimum of three years of relevant experience and strong problem-solving skills, with proficiency in English and familiarity with CRM tools

Job Summary

  • The role involves comprehensive handling of complex logistical, pricing, warranty, and complaint cases as a second-line support.
  • Candidates will collaborate with internal departments like Logistics and Sales while managing difficult situations with clients and suppliers.
  • The company offers extensive benefits including private medical care, psychological support, and full funding for English or German language learning.

Matching Summary

Match Score: 80

Alfred Kaercher SE Co KG is seeking a Claim Specialist for their Kraków office, responsible for managing complex claims related to logistics, pricing, and warranties. The ideal candidate should have a minimum of three years of relevant experience and strong problem-solving skills, with proficiency in English and familiarity with CRM tools.

Salary

Not specified; Benefits: Private medical care, group life insurance, cafeteria system, meal subsidy, sports card

Skills & Requirements

Must-have

  • 3+ years experience in complaints
  • Advanced SAP and CRM tools knowledge
  • English language proficiency B2 level
  • Experience with logistics processes
  • GDPR compliance adherence

Nice-to-have

  • Creative problem-solving skills
  • Emotional management in conflicts
  • Process improvement initiative
  • Team collaboration in small groups

Key Requirements

  • Minimum 3 years experience in complaints
  • Practical knowledge of logistics processes
  • Proficiency in SAP and Google Workspace
  • Understanding of RODO/GDPR procedures

Work Rights

Not specified

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