Client Service Manager (pcg)

UOB United Overseas Bank Limited

Day-to-day support of scas
Supervisory oversight of caas
Caa recruitment coordination
The role involves providing day-to-day support for Senior Client Advisors and supervising Client Advisor Assistants

Job Summary

  • The role involves providing day-to-day support for Senior Client Advisors and supervising Client Advisor Assistants.
  • Candidates will coordinate across departments to implement client commitments and optimize resourcing needs.
  • UOB offers an equal opportunity environment guided by values of being Honorable, Enterprising, United, and Committed.

Matching Summary

The role involves providing day-to-day support for Senior Client Advisors and supervising Client Advisor Assistants.

Skills & Requirements

Must-have

  • Day-to-day support of SCAs
  • Supervisory oversight of CAAs
  • CAA Recruitment coordination
  • Escalate service issues
  • Mentorship to new CAAs

Nice-to-have

  • Participate in adhoc projects
  • Process improvements focus groups
  • Systems application UAT experience
  • Contingency development skills

Key Requirements

  • Client Advisor Competency Standards (CACS) - Singapore
  • Diploma qualification required
  • Engage competency framework knowledge

Work Rights

Not specified

Tailored Resume

Cover Letter