Customer Journey Lead

Yorkshire Water Services Ltd

Bradford, United Kingdom
Base: up to £60,000.00 py; bonus/equity: annual in...
On-site
Customer journey design and mapping
Customer needs and segmentation
Data, insight and research translation
Accountable for designing, improving and transforming customer journeys across all channels to bring a customer centric approach and culture

Job Summary

  • Accountable for designing, improving and transforming customer journeys across all channels to bring a customer centric approach and culture.
  • Responsible for prioritising journey initiatives and delivering measurable benefit improving customer experience, building trust and maximising operational efficiency.
  • Offers a salary up to £60,000.00 per annum, a company car allowance, annual incentive bonus, private healthcare, and an attractive pension scheme.

Matching Summary

Accountable for designing, improving and transforming customer journeys across all channels to bring a customer centric approach and culture.

Salary

Base: up to £60,000.00 per annum; Bonus/Equity: Annual incentive related bonus (up to 15%); Benefits: Company car allowance (£6,000/year), private health care, pension scheme (up to 12% company contribution), life assurance, 25 days annual leave plus bank holidays and wellness day, health cash plan, critical illness insurance, dental insurance, life assurance flex and partner cover, retail savings scheme, online GP service, cycle to work scheme, gym membership discounts.

Skills & Requirements

Must-have

  • Customer journey design and mapping
  • Customer needs and segmentation
  • Data, insight and research translation
  • Stakeholder influence and collaboration
  • Driving customer-centric change

Nice-to-have

  • Experience in regulated environments
  • Creative thought leadership
  • Self-starter with 'can-do' attitude

Key Requirements

  • 12-month temporary contract
  • Full-time, 37 hours per week
  • Basic Disclosure Check required
  • Potential security vetting

Work Rights

Not specified

Tailored Resume

Cover Letter