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Workday is seeking a Specialized Customer Success Manager for Talent AI to support client adoption and value realization of AI-powered Talent Acquisition solutions. The role requires a combination of customer success experience, knowledge of Talent Acquisition/Human Resources, and familiarity with AI/ML technologies, all within a fully remote work environment.
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Job Summary
This specialized Customer Success Manager role focuses on driving deep, measurable adoption and value realization for AI-powered Talent Acquisition workflows.
The position requires a candidate with at least three years of customer-facing experience in complex software environments and two years specifically in Talent Acquisition or HR technology.
Workday offers a flexible work approach requiring at least half of the time to be spent in the office or with customers, along with competitive compensation including base salary, bonus, and stock grants.
Matching Summary
Match Score: 75
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Workday is seeking a Specialized Customer Success Manager for Talent AI to support client adoption and value realization of AI-powered Talent Acquisition solutions. The role requires a combination of customer success experience, knowledge of Talent Acquisition/Human Resources, and familiarity with AI/ML technologies, all within a fully remote work environment.
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Salary
Base: $95,000 - $142,600 USD (Atlanta); Additional locations: $90,300 - $160,400 USD; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants
Skills & Requirements
Must-have
3+ years customer-facing services role
2+ years Talent Acquisition or HR experience
1+ years AI/ML product experience
Strategic customer engagement management
Data-driven adoption and health metrics
Nice-to-have
Executive level stakeholder relationships
Incubating environment adaptability
Strong verbal and written communication
Cross-functional collaboration skills
Sun-drenched optimism and drive
Key Requirements
Bachelor's degree or equivalent work experience
Ability to travel up to 15%
Experience in complex software or SaaS environment