Service Desk Analyst (vic)

Installator.dk Hospital

Melbourne, VIC, Australia
Hybrid
First level technical support
Hardware and software troubleshooting
Remote desktop support
Deliver prompt and effective resolution through the provision of first level technical phone and ticket support related to computer systems, software and hardware

Job Summary

  • Deliver prompt and effective resolution through the provision of first level technical phone and ticket support related to computer systems, software and hardware.
  • Assist and advise users on appropriate action and educate or coach where necessary.
  • We value inclusivity and diversity and acknowledge the important of creating a work environment that is welcome, safe, fair and impartial.

Matching Summary

Deliver prompt and effective resolution through the provision of first level technical phone and ticket support related to computer systems, software and hardware.

Skills & Requirements

Must-have

  • First level technical support
  • Hardware and software troubleshooting
  • Remote desktop support
  • Ticket management system
  • Windows operating systems
  • Microsoft O365 services

Nice-to-have

  • Passion for customer service
  • Collaborative team environment
  • Conflict resolution skills
  • Attention to detail
  • Healthcare environment experience

Key Requirements

  • Tertiary qualification or qualified by experience
  • ITIL v4 Certification desirable
  • Experience in Information Technology
  • COVID-19 vaccination required

Work Rights

Not specified

Tailored Resume

Cover Letter